Terms and Conditions
We make every effort to ensure that photographs and descriptions of our products are as accurate as possible, although due to technical issues, some details such as colour may not be a true representation. If you have queries about certain items please contact us before placing your order.
All items and shipping charges are presented in pound sterling (GBP). Prices may change and offers may be withdrawn at any time.
When you proceed to checkout we transfer you to PayPal to process your payment on our behalf. PayPal is one of the leading online payment providers, used by thousands of online shops worldwide and makes purchasing from Nivag Crockery a safe, secure and very easy shopping experience.
Once transferred to PayPal's secure website, you will benefit from the very latest encryption technology. Please see PayPal's terms and conditions for further details.
We aim to use the most appropriate postal service for the size, weight and type of item and the shipping destination. You will be advised of the total postage cost for your order at the checkout. Wherever possible, multiple items will be despatched together to keep costs to a minimum.
Our postage charges cover all packaging and despatch costs, including packaging materials which are sustainably sourced and recycled wherever possible.
We aim to despatch goods within 2 working days from receipt of payment and all items will require a signature upon delivery. UK deliveries are sent either via Royal Mail or by courier; overseas deliveries are sent via Royal Mail International Signed For or by courier. We reserve the right to change the delivery carrier after you have placed your order if necessary and without notice. We will only do this should the original carrier be unable to fulfil the delivery in suitable time or cost, or should we find after wrapping a multiple-item order that an alternative carrier would be more appropriate. Unfortunately we cannot ship to PO Box addresses.
If you are not in when delivery is attempted and in the unlikely event that you do not collect your item and that item is returned to us, we will require payment of a redelivery charge prior to sending the item back out to you. We aim to combine purchases where possible and use the most efficient, reliable and economical delivery service available.
Customs and Import Duties
We can ship our items anywhere in the world. However, in some cases, additional customs or import duties may apply depending on your location and order details. Nivag Crockery is not responsible for paying these charges, and we will not bill you for such charges when you place your order. Any customs duty levied by the respective destination country is the buyer's responsibility.
Receiving your Order
When you receive your order, please check all items and inform Nivag Crockery of any omissions or breakages as soon as possible (but within seven days of receiving your order).
We personally check and wrap all items prior to despatch and take every precaution to prevent any damage occurring during transit. If your items do arrive damaged, you must notify us of such damage within seven days of receipt of the goods. You will be asked to provide us with photographic evidence of the damaged item and its packaging so that this can be passed on to Royal Mail or the relevant courier company. In addition, we may request you to return the damaged item to us.
We have a number of security layers in place to recognise our own items so please do not embarrass us or yourself by sending back items that have not been originally supplied by Nivag Crockery.
Any attempt to commit fraud will be reported to the relevant authorities along with all the information submitted to us.
Distance Selling Act
As a consumer you have the right to cancel any order deemed as a distance order, including telephone or internet orders.
If you decide to cancel your order then you must first inform us in writing within seven working days of receipt of the goods. You are then obliged to return the goods to us at your own expense. The items must be returned undamaged and in their original condition using the same delivery method as sent to you. All items must be packaged carefully using the same or equivalent packaging materials as was supplied. The goods must be insured as we will not accept liability for goods damaged in transit.
All items must be received by us within 14 days of purchase.
We are entitled to deduct the cost of any missing or damaged item from any refund we offer.
We reserve the right to refuse our services to any prospective client and we also reserve the right to cancel any order placed on our site.
These terms and conditions do not affect consumer statutory rights.
Errors and omissions excepted.